Outline of Our Services
Service to us means we work for you!
Our 15,000 square foot facility provides us the ability to service a customerís unit in style. We offer a warm home feeling customer waiting area with television, wireless internet access, and electrical hook upís for overnight stays. Our commitment to our customer is priority; with timely repairs, outstanding service and guaranteed customer satisfaction.
At Pinnacle RV, we work for you! We strive to maintain customer satisfaction levels offering a package service experience that is second to none.
- RV Repairs, Service & Maintenance
- Body and Custom Paint
- Warranty Service Work
- Insurance Work
- Pre-Delivery Inspections
- Quality Review / Quality Inspections
Pinnacle RV can accommodate any coach repair. We can also perform chassis work and what chassis work we are unable to perform we will assist you with handling.
We offer maintenance plans, schedules and can send you reminder notices when it is time to have maintenance performed on your vehicle.
Pinnacle RV has a built in paint capability offering customizable paint jobs from extreme finishes and designs to simple modest repaints, or repairs for all types of vehicles. Our in house one touch mixing station allows for customizable colors on the spot, reducing time and money for the consumer, and assuring a perfect match for any painted surface regardless of age and fading, or miss-matched mixing from previous repairs, or from variances in production painting. No matter what the need, Pinnacle RV can meet your paint expectations.
Pinnacle RV also prides itself in having the best in the business for body repairs; we offer economical, but professional repairs for all needs. From minor scratches, and dents, to major cracks and delimitations in sidewalls or collision damage to fiberglass, we can handle it all with guaranteed satisfaction, and no rework. Stop with us and we guarantee you will not have a repeat problem with our repairs.
At Pinnacle RV we can work directly with the manufacturer to have your warranty work paid directly. Although we have great working relations ships with most manufacturers, in some situations where the manufacturer will request customer pay for the repairs up front and then will offer reimbursement from the manufacturer: In these instances, we will assist you by obtaining prior authorization for repairs from the manufacturer ensuring timely payment and reducing the time you need to be involved. It is our goal to provide streamlined customer satisfaction, by giving the best service experience possible, and removing the responsibility from the customer to do the leg work is our goal in achieving a better service experience for all of our customers.
Pinnacle RV also prides itself in great working relationships with Insurance companies, reducing the workload of the customer by handling communications with the insurance agent, and its appraisers, and in some cases, providing streamlined insurance coverage so the check is sent and the repair is completed with no time at all required by the customer other than placing the original call to the agent, or to us.
Pinnacle RV also offers complete restoration/manufacture service. We can custom tailor a plan that fits your needs. We can either restore you existing trailer, search for a unit to be restored to meet your needs, or design one specifically for you.
We take pride in the units that we restore. The ability to create your own custom paint job, interior fashions and nostalgic looks is what makes us unique. Tailgate units, Work trailers and any other custom work available. Email or contact us for details.
Pinnacle RV can perform your PDI locally for a customer that wants to take delivery in the Elkhart Area. We offer the following services and can customize a package for each delivery.
- Pick up from Manufacturer
- Warranty process of repairs needed
- Customer Walk-Thru
- Includes instructions on how to use all appliances, and components
- Safety, review of all manuals, assistance with owner registration cards
- Onsite camping for over-night evaluations
- Transportation and walk-thru for customer deliveries at their location
- And many more services that allow you to customize each delivery for your customers
Our relationships with local transport companies allow us the opportunity to pick up units and deliver according to your needs. When you have a delivery that must be there by a certain date.. We can deliver "Guaranteed". In addition, our partnership with Target Transpo gives us the opportunity to offer on-site customer deliveries with knowledgeable training specific to your product. Contact us to learn more.
Our Premium Services include Quality inspections of all makes and models of RVís prior to delivery to your dealership. This means if you are waiting for a unit that just came off line, we can inspect and give you a full report before it leaves Elkhart County. Some dealers have found this service invaluable in aiding in time critical situations as well as relieving service department backlog, all of which leads to improved customer satisfaction with your dealership.